Here are some of the common issues that we helped troubleshoot when people reported the Tin Canny LearnDash Reporting plugin not working.
Tin Canny Uploader won’t accept my zip file.
If you see the following error when uploading your zip file:
Chances are the zip file wasn’t created correctly. The safest way to do it is from within Captivate’s publish dialog:
If you create a zip file from your Captivate module’s output folder, make sure you zip only contents within the output folder and NOT the folder itself.
Comments/QuestionsPlease note that this is not a support forum. If you are experiencing issues on your site, please open a support ticket instead. Site-specific support questions submitted as comments will be unanswered.