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Here are some of the common issues that we helped troubleshoot when people reported the Tin Canny LearnDash Reporting plugin not working.

Tin Canny Uploader won’t accept my zip file.

If you see the following error when uploading your zip file:
storyline_zip_error

Chances are the zip file wasn’t created correctly. The safest way to do it is from within Captivate’s publish dialog:

captivate_publish

If you create a zip file from your Captivate module’s output folder, make sure you zip only contents within the output folder and NOT the folder itself.

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