Overview
Site Check is Tin Canny’s built-in diagnostic. It runs three checks to confirm your server is configured so modules load and data is captured correctly — catching the most common setup problems before they cost you a support ticket.
When to run it
Run Site Check whenever you:
- First install Tin Canny (do this before your first upload).
- Notice modules not loading, the Mark Complete button not unlocking, or xAPI/SCORM data not being tracked.
- Change hosting, permalinks, a security/maintenance plugin, or your site URL.
Open it from Tin Canny Reporting > Site check in the WordPress admin. Each check shows a Passed status when it’s healthy. After changing anything, click Re-check to run the tests again.
The three checks
1. HTTP/HTTPS Check
Confirms that your WordPress Address and Site Address (in Settings > General) match. If they don’t match, you may have problems loading content or receiving xAPI statements. If visitors reach your site over https://, make sure both values on the General Settings page also use https://.
If it fails: Go to Settings > General and align the WordPress Address (URL) and Site Address (URL) — including matching http:// vs https:// — then click Re-check.
2. Permalink Settings
Confirms your permalink structure is compatible. Tin Canny will not work with permalinks set to Plain. We recommend Post name, which is also better for SEO.
If it fails: Go to Settings > Permalinks, choose Post name (or any structure other than Plain), save, then Re-check.
3. Endpoint Availability
Verifies that the xAPI endpoint is accessible. If it isn’t, SCORM/Tin Can module data can’t be received and tracked — modules may still upload and display, but no reporting data is recorded.
If it fails: the usual causes are a sitewide redirect from a maintenance-mode, “coming soon,” or aggressive security plugin intercepting the endpoint, or server/firewall rules blocking the request. Temporarily disable the suspected plugin or rule and Re-check. (A Plain permalink setting can also cause this — fixing check #2 often clears it too.)
Still failing?
If any check still fails after the fixes above, contact Uncanny Owl support with a screenshot of the Site Check screen so the team can see exactly which check is failing.
Related Articles
- Getting Started with Tin Canny Reporting — Site Check is a recommended first step
- Install the Tin Canny Reporting Plugin — installation and licensing
- Setting up Tin Canny Reporting — data capture and protection settings
Hi the site testing shows “Your site’s Tin Canny xAPI endpoint is unreachable”. Does this impact my ability to upload and render SCORM content on my learndash site?
Hi Bryan, it wouldn’t affect your ability to upload and output content, but it would definitely break xAPI and SCORM data capture. You should definitely try to fix it if you are trying to capture that data (usually it’s blocking by a sitewide redirect, like a maintenance plugin, or permalinks being set to Plain, but there could be other reasons). You can open a ticket if you need more assistance with this.