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Having some trouble with Tin Canny? Before you file a support ticket, versions 3.2 and higher of Tin Canny include a Site Check tool to quickly diagnose common problems. If you experience issues related to modules not loading, the Mark Complete button not unlocking, or xAPI not being tracked, start with this.

Tin Canny Site Check

Using the check is as easy as visiting the Site Check tab in the Tin Canny section of /wp-admin/. If you’ve made changes, click the Re-check button to validate the new settings.

Anything that doesn’t pass suggests that you will have problems with Tin Canny operations and the system will suggest possible causes. If you can’t resolve them on your own, reach out to Uncanny Owl support and we can lend a hand.

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