Your privacy is very important to us. At Uncanny Owl:
- We don’t ask for personal information unless we truly need it.
- We don’t share your personal information except to comply with the law, to provide services and to protect our rights.
- We don’t store personal information unless it’s required for our services.
As a data subject under the GDPR, you have a number of rights. Subject to any exemptions provided by law, you can:
- Access and obtain a copy of your data on request;
- Require the organization to change incorrect or incomplete data;
- Require the organization to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and
- Object to the processing of your data where we are not required by overriding law/regulation as legitimate legal grounds for processing.
If you would like to exercise any of these rights, please contact us at firstname.lastname@example.org.
Uncanny Owl collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, geolocation data, and the date and time of each visitor request. Uncanny Owl’s purpose in collecting non-personally identifying information is to better understand how visitors use our website. From time to time, Uncanny Owl may release non-personally-identifying information in the aggregate, such as by publishing a report on trends in the usage of its website. In addition, we use Google Analytics to collect, monitor and analyze this data.
Uncanny Owl also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users, for users making purchases and for users leaving comments. Uncanny Owl only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.
Gathering of Personally-Identifying Information
Visitors who engage in ecommerce transactions with Uncanny Owl are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Uncanny Owl collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Uncanny Owl.
We use a third party provider, Active Campaign, to deliver our newsletter to subscribers and product and marketing emails to customers. In order to make this possible, we collect the newsletter subscriber’s real name as well their e-mail address and we keep them stored for as long as the newsletter user remains subscribed. Every newsletter sent will also contain unsubscribe instructions by default.
People who contact us by email or through our support channels will have data stored internally by tools provided by Help Scout, Google and Slack. Information shared will only be used internally for the purposes of providing support and assistance.
Uncanny Owl, being fully PCI compliant, does not directly store, process, view or handle credit card information at all. Personal data required to handle payment processing is handled by Stripe or PayPal. Personal data required for account and invoicing are stored on our accounting and invoicing services, Xero and Harvest.
Personal information related to your activity on the Uncanny Owl website is retained for 50 months.
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Although most changes are likely to be minor, we may change this Policy from time to time. We encourage visitors to frequently check this page for any changes. Information regarding the last update date will be appended at the top of this Policy. If you are an active client, you should also check your e-mail for alerts to these changes. Your continued use of this site after any change in this Policy will constitute your acceptance of such change.