How can I get a trial for a paid plugin?
All of our plugins are fully functional without a license key (our aim is to make the plugins as open and flexible as possible), and for this reason we cannot provide trial versions as we have no way to limit them. The license key is required for automatic updates and support, not plugin functionality. Please review our Knowledge Base articles and try our product demos at https://learndash.uncannyowl.com/ to better understand how our plugins work and whether or not they’ll fit your requirements.
Why am I seeing a blank screen in the back end or is functionality not working?
Please make sure you are using PHP 7.4 or higher. We generally recommend using PHP 8.0 for maximum compatibility.
Why does shortcode output look terrible on my site?
We generally see 2 reasons for this. First, many of our shortcodes use LearnDash styles so that they inherit any styling you’ve already done for LearnDash. This is a problem when a theme has existing LearnDash styles or overwrite them completely with their own. The University and Social Learner themes are examples of this. If there’s a theme conflict manual styling may unfortunately be required, and if it is a theme conflict we’re unable to support changes specific to your theme. The second issue we often see is users copying and pasting shortcodes and WordPress adding pre tags around the shortcodes. This will cause layout issues, so before creating a support ticket, please check the page in the Editor’s Text view and make sure there are no pre tags.
What does “Translation-ready” mean?
All of our plugins are “Translation-ready”. This means that we follow WordPress standards for the localization of text, so our plugins should be compatible with most WordPress translation plugins including Loco Translate. This also means that we will provide support for translation issues arising from missing or improperly localized strings in our plugins; however, we will not provide instruction or support on the use of translation plugins. Multilingual plugins, which support using sites in multiple languages, are not fully supported by our plugins. Note: While Right-To-Left (RTL) languages may work, we cannot offer support for issues arising from translation into RTL languages.
What does “Multisite-ready” mean?
All of our plugins are “Multisite-ready”. This means that they will install and activate in a WordPress Multisite environment, and we will provide support them when installed in a WordPress Multisite environment. Having said that, plugins should be activated for the specific network sites where they’re used (rather than network activation), and for support requests we do require that you have a license for every network site on which the plugin is activated.
Do I need to pay for extra sites to use for Development and Staging environments?
No, the following URLs are automatically whitelisted and do not count against the site limit for the license type that you purchased:
localhost
10.0.0.0/8
11.172.16.0.0/12
12.192.168.0.0/16
.dev
.local
dev.
staging.
Do your plugins support mobile use?
Generally speaking, they support mobile very well. In a few very specific instances there may be issues; make sure to review Knowledge Base articles first. One example of this is Storyline 2 HTML5-only output with the Tin Canny plugin and controlling Mark Complete behaviours via xAPI/Tin Can; there are some complications to be mindful of.
Why is the plugin activation saying I have an invalid key?
If the key is valid, try clicking Save and then Activate. Deactivating and reacting the plugin can also sometimes fix this.
Are prices in US dollars or Canadian dollars?
All prices are in US dollars. While we are a Canadian company, we price everything in USD for our international customers to avoid confusion. Canadian customers will still be charged tax based on the billing province or territory.
Do you offer nonprofit or other discounts?
We do not offer any discounts on our products at this time.
How do I fix Tin Canny and Toolkit Pro issues on Flywheel?
Flywheel has a different file structure than is typical for WordPress sites and requires that an unzipped copy of this file be uploaded to the root folder of your WordPress site.
Where can I find my license key?
Your license key(s) can be found in My Account > Plugin Licenses. Use the login info you entered during checkout to log in and access your license keys.
If you don’t yet, have a license key, you may purchase one.
