Request a Refund

If you feel that an Uncanny Owl plugin isn’t quite what your site needs, we can help you determine whether you are eligible for a refund and how to request one.

Determining if You’re Eligible for a Refund

Uncanny Owl is proud to offer a 100% no-risk guarantee. If you purchase any Uncanny Owl plugin and decide within the first 14 days that it isn’t a good fit, we’ll provide you with a full refund.

Once this period is up, you can’t get a refund, but you can still cancel your subscription or downgrade your license.

Additionally, our money back guarantee only applies to new purchases, not renewals.  (You will receive a reminder 2 weeks before your subscription renews, so be sure to cancel prior to your renewal date if you don’t want to renew.)

Requesting a Refund

If you’d like to receive a refund within our 14-day no-risk guarantee window, please open a support request from your account area. Our team will respond as soon as possible to keep you updated on the status of your refund.

Note: Of course, we don’t want to see you go. We’d love to be able to help you build the site experience you’ve envisioned. If our support team can help in any way, or if there are specific features you’d like to see, please feel free to let us know in your message.

If you have any other questions about your subscription, please get in touch with our support team and we’ll be happy to help!