Managing Orders
A dedicated page for the administrator (or any user with a Shop Manager role), enables you to manage the orders received on your online store. You can access this page by going to Uncanny LP > Dashboard > eCommerce > Orders.
Each of your orders has a unique order number and a status that tells you how far along it is in the fulfillment process, starting with Pending Payment and ending with Completed. The following order statuses are used:
- Pending Payment: Order has been received but not yet paid
- Processing: Payment has been received and is awaiting fulfillment
- On-Hold: Order is awaiting confirmation of payment
- Failed: Payment failed or was declined
- Refunded: Payment has been returned to the customer
- Cancelled: Order has been cancelled by the admin or customer
- Completed: Order has been fulfilled
The following documentation provides more information on how to manage orders:
